Jasper Outings is committed to ensuring your satisfaction with our outdoor and travel products. If you are not completely happy with your purchase, we are here to help! Please read our Return and Refund Policy below to understand the process and requirements for returns. Return Requests To initiate a return, please email us at [email protected]. You must request a return within 30 days of receiving your item. Return Eligibility Items must meet the following criteria to be eligible for a return: – Must be unused and in the original packaging. – Must include all accessories and manuals that came with the product. – Must not be marked as final sale. Return Shipping Customers are responsible for all return shipping costs unless otherwise agreed upon with our support team. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item. Refund Processing Once we receive your return, we will inspect the item and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Exchanges We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will work with you to resolve the situation as quickly as possible. Thank you for choosing Jasper Outings for your outdoor and travel needs. We appreciate your business and look forward to serving you again!
